Cancellation, Refund & Return Policy

Cancellation, Refund & Return Policy

At Aagasam Silks, we aim to provide you with the best quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

Cancellation

  • Orders can be cancelled only before they are shipped

  • Once shipped, cancellation is not possible

  • Refunds for cancelled orders will be processed after deducting any applicable payment charges

Return / Exchange Eligibility

Eligible cases:

  • Product received is damaged or defective

  • Wrong item delivered

You must contact us within 7 days of delivery to request a return or exchange.

Non-Eligible Cases

  • Incorrect address leading to failed delivery (RTO)

  • Slight color variation due to screen differences

  • Products that are used, worn, or without tags

  • Sarees that are customized (fall, edging, etc.)

  • Dress materials / fabrics

  • Gift vouchers

Return Conditions

  • Request must be raised within 7 days

  • Unboxing video is mandatory for claims

  • Product must be unused, unwashed, and in original packaging

  • Proper packaging must be ensured while returning

For international orders, customers may need to bear return shipping and customs charges.

Refund / Exchange Process

To initiate a return or exchange, contact us at:
📧 aagasamsilks@gmail.com

Please include:

  • Order ID

  • Issue description

  • Photos and unboxing video

Once we receive your request:

  • Our team will review and guide you

  • Product may be picked up or sent back by you

  • After quality check, refund/exchange will be approved

Refund Timeline

  • Refunds are initiated after product verification

  • Amount will be credited to the original payment method

  • It may take 5–10 business days to reflect in your account

Important Notes

  • Each request is handled on a case-by-case basis

  • In case of invalid claims, the product will be returned back to you

  • Policies are subject to change without prior notice

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